I backed up my phone tonight and went back to the store to get my case. I thought it was going to be a quick trip, but no, I waited an HOUR. They should have an express lane like they do at the grocery store. A sales associate put me in the queue when I walked in and told him what I was there for. Then I walked around, checking out all the phones, even though I did that when I was there on Saturday. By the time a sales associate checked on me, I had been waiting for 49 minutes. I'm going to get a new case, darn it. Finally, someone came to help me out. "What are you here for?" "I'm here for a new phone case. I was told I could get one if I turned in my old phone." He was shocked. "You waited an hour for a phone case." Yep. I tried my best not to look annoyed, but I think anyone would understand that an hour is a little long to wait, especially when I told the first sales associate what I was here for. He profusely apologized and got me what I needed. I even had a quick conversation with the manager, expressing the dissatisfaction with the customer service and the wait. He also apologized profusely.At least I got my phone case!
Back in January, the staff at work got a $10 gift card to Sweetgreen, a nearby salad place. I decided to use mine today to get some lunch. I walked there without my wallet, thinking that $10 would be enough to cover lunch, but it turns out that the District Cobb salad that I wanted to get was $11.50. Whoops. Fortunately, the office isn't too far away so I went back up to get my wallet and paid the remaining balance for my salad. It was delicious and was enough for 2 meals, but I don't think I'd buy it full price. $11.50 is too much for a salad when you can easily make one on your own...
1 comments :
Customer Service sure can be shabby in some places and it makes all the difference if I will return to that place again. You have a great amount of patience to wait an hour....they should have given you a bonus, like maybe 2 phone cases!!!!
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