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Wednesday, April 9, 2014

New Phone Case

The lady at the Verizon store last Saturday said that I could turn in my old iPhone 4 for a new phone case for my iPhone 5S.  A free phone case?  Yes, please!  I had my sights set on a red or hot pink one, but I couldn't get it right then because I hadn't backed it up yet.

I backed up my phone tonight and went back to the store to get my case.  I thought it was going to be a quick trip, but no, I waited an HOUR.  They should have an express lane like they do at the grocery store.  A sales associate put me in the queue when I walked in and told him what I was there for.  Then I walked around, checking out all the phones, even though I did that when I was there on Saturday.  By the time a sales associate checked on me, I had been waiting for 49 minutes.  I'm going to get a new case, darn it.  Finally, someone came to help me out.  "What are you here for?"  "I'm here for a new phone case.  I was told I could get one if I turned in my old phone." He was shocked.  "You waited an hour for a phone case."  Yep.  I tried my best not to look annoyed, but I think anyone would understand that an hour is a little long to wait, especially when I told the first sales associate what I was here for.  He profusely apologized and got me what I needed.  I even had a quick conversation with the manager, expressing the dissatisfaction with the customer service and the wait.  He also apologized profusely.

At least I got my phone case!

Back in January, the staff at work got a $10 gift card to Sweetgreen, a nearby salad place.  I decided to use mine today to get some lunch.  I walked there without my wallet, thinking that $10 would be enough to cover lunch, but it turns out that the District Cobb salad that I wanted to get was $11.50. Whoops.  Fortunately, the office isn't too far away so I went back up to get my wallet and paid the remaining balance for my salad.  It was delicious and was enough for 2 meals, but I don't think I'd buy it full price.  $11.50 is too much for a salad when you can easily make one on your own...

1 comments :

cards4ubylouise and other treasures said...

Customer Service sure can be shabby in some places and it makes all the difference if I will return to that place again. You have a great amount of patience to wait an hour....they should have given you a bonus, like maybe 2 phone cases!!!!

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