Friday, January 27, 2012

AllScrapbookSteals Update

Last night, I decided to make a last ditch effort to contact AllScrapbookSteals to see if they'd be willing to refund some of the shipping cost from my order that I placed a few weeks ago. I forwarded the email that I sent on Monday regarding this issue to the email address that sent the "your order was shipped" email, and someone responded by the time I checked email this morning. They apologized for the delay in response, as the customer service email that was listed on the site was not working.

They did refund me the money that was owed to me, but I'm not sure I'll be a return customer. If they knew the customer service email wasn't working, I don't understand why they would continue to have it on the site. Who knows how many other people have used it to try to contact them, only to not get a response? It doesn't really sound too professional to me.

Ok, switching topics.

I had a bad mommy moment today. I was clipping RJ's nails today, and I clipped one too close and it started bleeding. OH @#$%! I quickly Googled a solution and found that putting flour on the nail would help stop the bleeding. Whew, it worked! I was definitely more affected by the whole thing because RJ didn't seem to express any signs of distress. On the other hand, I felt really guilty. I'm glad that at least one of us is resilient. :P


June K said...

Glad to hear you did get the refund. Their customer service does have lots to be desired.

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